®®
Sources of Support ...
()#% If you have an EXD, always open the duplexer’s rear cover before opening the printer’s top cover.
()#%%( Reach into the duplexer’s rear cover to access the printer’s rear cover.3 Open the printer’s rear cover.»Note: The
()#%You can manually rotate the rollers while cleaning them by turning the gear on the left end of the ro
()#%%( b Using a dry cotton cloth, clean any paper dust and toner buildup from the transfer roller. »Note: Manually rotat
()#%9 If you have a duplexer, using a dry cotton cloth, clean any paper dust and toner buildup from the i
()#%%( »Note: A dry cotton cloth is required for this procedure.1 Turn off and unplug the
()#% Caution: The OPC belt is extremely sensitive to touch. Always hand
()#%%( »Note: A dry cotton cloth is required for this procedure.1 Turn off and unplug the printer. 2 If you have an EXD,
()#%5 Using a dry cotton cloth, clean any toner buildup from around the clean-ing blade. Caution: Don’t
()#%%( 9 Use the brush to clean the corona wire inside end of the OPC belt cartridge. Caution: The corona wire is very
Remove the Lower Input Feeder ... C-11Repack the Printer ...
()#%##It’s necessary to clean the laser lens only when you find vertical white or l
()#%%( 2 Turn off and unplug the printer.4 Clean the duplexer with a dry cotton cloth. 3 Open the duplexer’s rear cover.
()#%5 Tilt the paper path toward the inside of the printer. Caution: Hold the paper path unit by its co
()#%%( 7 Remove the duplexer’s lower rear assembly. 8 Clean the registration rollers with a dry cotton cloth.9 Reach un
()#%10 Reinsert the duplexer’s lower rear assembly.11 Open the duplexer’s top cover.»Note: Use two hands
()#%%( 12 Clean the registration rollers with a dry cotton cloth. While manually rotating each paper exit roller, clean
#)! Every 20,000 single-sided pages, a thorough cleaning should be
#)%( Printer interior Every 20,000 single-sided pages, or 12 months, whichever comes ea
#)This item needs replacing... After... By...Cleaning roller Check fuse
Toner 10,000 single-sided pages—black; after 6,000 single-side pages—ye
5)#7*)6)()5))-*'7+- Caution: The
5)#7*)6)()5))%( 3 Pull the latch to release the top cover, and then open the cover.»Note: The illus
5)#7*)6)()5))7 Remove the old cleaning roller.8 Lower the new oil bottle into its s
5)#7*)6)()5))%( 10 Close the two green lock levers.11 Close the printer’s top cover.12 If you have
Caution: The OPC belt is extremely sensitive to bright
5)#%(6)(%( Caution: This is necessary as it pulls the toner cartridges forward slightly to make room for the O
5)#%(6)(8 Holding the cartridge above the printer, align the guide pins on the cartridge with th
5)#=7)%( -*'7<The ozone filter reduces exhausted ozone gas.1 Remove the ozone filter c
5)#-*'%>-*'!&. The waste toner pack collects the waste t
-#.*/01%( Chapter 7, “CrownView Printer Web Page,” explains the printer web page and web page help system.
&''* / / / “Introduction” on page 1-2 “About the Printer” on page 1-2 “About the Documentation” on page 1-3
&''* / / / “Introduction” on page 7-2 “Setting up the Printer Web Page” on page 7-2 “Printer Ho
2)QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as
#%-&%("C"%-&% name for the printer comes from the IP host table on the computer syste
#%-&%2)4 Select the Manual Proxy Configuration radio button and press the View... button.5 In
#%-&%("C"%-&% 5 In the Exceptions text box, type a comma after the last entry and the
%82%2)8The Home Page is the starting point for all access to the printer web pages. On this pa
%82%("C"%-&% Printer Name Shows the name you have assigned to your printer. The default printer name i
%82%2)&The Home hotlink simply returns you to the printer home page when it is selected.
%82%("C"%-&% Color Model Allows you to select between full-color or monochrome mode.Configuration Menu
This manual provides an overview of your printer documentation and information on inst
%82%2)Chain Inputbins Allows you to set input bin chaining Off or On.Configuration Menu: Operator Control/Cha
%82%("C"%-&% $The General Settings hotlink takes you to the General Settings page.This
%82%2)You can view this information to see the status of the printer, but you can change it only by accessing
%82%("C"%-&% .51#0((6This hotlink displays a screen that shows the
%82%2)#This hotlink provides media source information.»Note: Remember the Media key on the Contro
%82%("C"%-&% 7#.%.(Memory configuration affects the number of jobs that
%82%2)Framebuffer Shows the size (in KB) of the Frame Buffer. This client holds rasterized or bitmapped image
%82%("C"%-&% 8,&This hotlink provides the status of the hard disk.'This
%82%2)Emulation Shows the maximum number of seconds emulations other than PostScript wait for incoming data.C
%82%("C"%-&% 2%The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. Th
'0The documentation provides a window into the many capabilities of
%82%2) Job Indicates the job number of the current print jobs and up to five previous print jobs.Configuratio
%82%("C"%-&% %The Consumable Status hotlink on the home page jumps to the Consumable
%82%2)Consumable NameIdentifies the consumable (for example, Black Toner or 20K PM Service).Configuration Men
%82%("C"%-&% *The Accounting hotlink on the home page jumps to the Accounting page, which co
%82%2)After clicking on the Submit button, the user is linked to a new web page that offers display choices f
%82%("C"%-&% The Statistics hotlink on the home page jumps to the Statistics page. This pag
%82%2) Consumables Shows Max. Life, % Remaining, and Count Remaining of consumablesConfiguration Menu: No eq
%82%("C"%-&% &, The System Support hotlink on the home page jumps to the System S
%82%2)Once you’ve made the necessary changes, choose Submit.»Note: If the page refresh rate is set to too sma
%82%("C"%-&% 3333</:The QMS, Inc. hotlink on the home page jumps to the QMS web si
QMS magicolor 2+ Print System Installation GuideThis guide assists i
%82%2)98"#%Your printer web page is supported with help and support tools located at the
%82%("C"%-&% :;.(This page provides a listing of all printer menus, the options availab
%82%2)-"»Note: File Print requires system code 5.31 or higher for 100 Mbit Ethernet (or EN5.31 o
-#.*/01("C"%-&% Chapter 8, “Media Jams,” explains automatic jam recovery, discusses how to preven
&''* / / / “Introduction” on page 8-2 “Automatic Jam Recovery” on page 8-2 “Preventing Media Jams” on page 8-2
This chapter explains automatic jam recovery, discusses how to prevent media jams, and then provi
%9A2*A2* Do not allow the output tray to overfill.»Note: The face-down output tray has a 250-sheet capacity. Jamming may o
4*#%#6'#'Understanding the printer’s media path will hel
4*#%#A2* #0Understanding the printer’s media path will help you locate media jams. The media cassette is located at
magicolor 2+ DocumentationCD-ROMQMS magicolor 2+ Print System Reference (Adobe Acrobat PDF)Refer to this manual
4*A2****6#$)#When a jam occurs, the message window on th
529A2*A2* 21 Remove the media cassette(s).2 Pull out the jammed media.3 Ensure that the media is lying flat in the c
529A2*5 If there still is a jam message, open the printer’s top cover.Pull the top latch to release the top
529A2*A2* 8 Remove the jammed media by pulling it from the bottom of the fuser (through the printer’s [and/or the duplexer’s] r
529A2*121 If you have a duplex model, open the duplexer’s top cover.If not, skip this section.»N
529A2*A2* 7 If there still is a jam message, remove the duplexer’s lower rear assembly.8 Remove the jammed media by pulling it
529A2*11 Tilt the paper path. Caution: Hold the paper path unit by its corners to avoid the unit catching
529A2*A2* 14 Remove the jammed media by pulling it toward you.15 If it didn’t come out easily, open the green fuser roller pre
-#.*/012Remove jammed media from the output tray by gently pulling it toward you. Chapter 9, “T
!"&''* / / / “Introduction” on page 9-3 “Status and Service Messages” on page 9-4 “HP-
Several other documents are also helpful when using your printer:
“CrownNet Problems” on page 9-27 “Output Problems” on page 9-29 “Duplexer Problems” on page 9-31 “Print Quality Prob
'&)*#%%&)2* This chapter provides information to aid you in resolving printer problems yo
*9***If you’ve followed all of the instructions in this chapter and still have problems you can’t s
*9***'&)*#%%&)2* ACC FILES GOT REMOVED The accounting option is disabled and the accounting
*9***BACK PANEL OPEN The rear cover over the transfer unit is not closed.Close the rear cover.BELT
*9***'&)*#%%&)2* CREATING XXXXXXXXXXXX FILE, PLEASE WAITThe specified accounting file is cr
*9***FUSER OIL LOW The oil bottle for the fuser unit is running low. If you have a new fuser oil bo
*9***'&)*#%%&)2* PUT SIZE PAPER ININPUTBIN BINThe Operator Control/Chain Inputbins is set t
*9***WAITING ON INPUTEND JOB?The compiler is waiting on incoming data for the first job in the que
*9***'&)*#%%&)2* This service message...Means...CALL FOR SERVICE C3 NVRAM
You can print only the manual pages that you need. The PDF-formatted manuals have been enhanced for on-scree
*9**** DUP CTRLR HW: Duplex Controller Hardware error. The error messages P1 through P6 apply only
8%3@(*%(3@(*'&)*#%%&)2* 89@5>5>The following tables
'*%(%(22&9To test communication between your printer and
'*%(%(22'&)*#%%&)2* If everything is working correctly, you will see output such as
'*%(%(22If you have the IP scheme set incorrectly on your PC, then you will get the followi
'*%(%(22'&)*#%%&)2* 2 Open an ftp session at your PC or workstation by typing one o
'*%(%(22The process will look like the following:If a page prints out, then you are communi
'*%(%(22'&)*#%%&)2* delete it.b Then typeMODE LPT1:,,P↵The “P” represents infinite
c If the serial settings (baud rate, parity, data bits, and stop bits) shown on the star
1 Turn the printer off and on again to produc
The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be t
All QMS manuals are also available in hard copy. In the US, contact QMS Supplies a
'**#%(22&#'9
%%&)2(#>)*'&)*#%%&)2* Is the power cord plugged securely into both the power outlet and
%(6)(%&)2* If you still cannot identify the problem, contact your QMS vendor.4 Is the printer prin
()%)%&)2*'&)*#%%&)2* memory, causing the printer to reset and lose information previously downl
()%)%&)2*8 Have you verified that the driver is the one for your particular QMS printer? Delete it and
-"*:9%&)2*'&)*#%%&)2* #If your printer is having trouble printing when usi
("/%&)2* Is the printer plugged in, turned on, and correctly configured? Do the printer startup and
%&)2*'&)*#%%&)2* 2 If both values are greater than zero, proceed. If either are zero, then you are
%&)2*To allocate the correct amount of memory, use the Memory/Quick Config menu to choose the correct reso
:)0%&)2*'&)*#%%&)2* After an extended idle period, this 50-page interval automatically resets to 20
The following typographic conventions are used in this manual:CrownView Printer Web Pag
%),%&)2* Caution: Always open the duplexer’s rear cover before opening the printer’s or duplexer’s to
%),%&)2*'&)*#%%&)2* Toner can settle in the cartridges. To redistribute the toner, remove the
2:B*0,The following list includes several image defects with possible solutions. Try the solutions i
2:B*'&)*#%%&)2* 5555!!!!
2:B*'&)*#%%&)2* ////####
2:B*If spots appear on the printed image: Chec
2:B*'&)*#%%&)2* !!!!
2:B*"""",,,,
%)9())'&)*#%%&)2* ) If you have a problem you cannot resolve, contact you
»Note: Notes contain tips, extra information, or important information that deserves emphasis or
$$&&& “Sources of Support” on page A-2 “QMS World-wide Offices” on page A-4
*B !'!$$Several sources of help and information are available, depending on the type of
*B(*2 . ,You can contact the QMS Customer Response Center (CRC) in four different w
-)"BB* (!)*''. + #,General ContactTelephone 1
-)"BB*(*2 . General ContactTelephone 1 (905) 206-0848Fax 1 (905) 206-0903Internet http://www.qms.com/
-)"BB* Belgium, Netherlands, and all unlisted countriesPlanetenbaan 60 ‘Corner Plaza’3606
-)"BB*(*2 Via della Repubblica 5643100 ParmaItalyTelephone (+39) 52–1231 998Fax, EMEA +31 30 241 251
-)"BB* *United Kingdom and IrelandOld Bridge House, The HytheStaines, Middlesex TW18 3JFUnited
#&''* / / / “Introduction” on page B-2 “Menu Chart Conventions” on page B-2 “Operator Control Menu” on p
&''* / / / “Introduction” on page 2-2 “Getting Acquainted with Your Printer” on page 2-2 “The Control P
6Use this chapter as a quick reference for understanding and navigating the printer’s configuratio
()67*#AdministrationIdleOperator ControlInstallation*Copies001-999CollationOff, OnOrientationPortrait, Landscap
2*6#Installation*IdleAdministrationCommunicationsTimeoutsSerialParallelEmulationsSpeci
2*6*--/-'.Common EtherTalk LAN Manager NetWare TCP/IPIdleAdministr
2*6 '"&EtherTalkLAN Manager NetWare TCP/IPProtocol Network IdentConnectionZone Na
2*6Common EtherTalk LAN Manager NetWare TCP/IPProtocol Printer NameDefaultDisabledYesNoEnabledIdleAdministrationCom
2*69Common EtherTalk LAN Manager NetWare TCP/IPProtocol Config PServerR/N Printer #1- 8Printer
2*6'.<1Common EtherTalk LAN Manager NetWareTCP/IP**ProtocolSubnetReadWriteTrapRead-TrapIdleAdministrationCommunicati
*))6#Operator ControlIdleAdministrationInstallation*(Enter password)Use Operator PwdOff, O
$%"&'**3 / / / “Introduction” on page C-2 “Remove Cables and Cassette(s)” on page C-3 “Remove the Toner
This chapter provides information about getting acquainted with your printer and intro-duces the
(If you need to relocate or ship your printer after it’s been installed, you must followthe proced
529(&)*(**;*<5>#% (-:;»Note: If you’re returning the printer for service, you d
5 2 9 # % (6 ) ((2 If you have a duplexer, open the duplexer’s rear cover.If not, skip to step 3
%#7*45>#% (5 Replace the protective sheet around the OPC belt cartridge and the tension release pin on each sid
%#7*4(1 If it’s not already open, open the duplexer’s rear cover.If you do not have a duplexer, skip to s
%#7*45>#% (5 Place the oil bottle in an oil-proof container, such as a plastic bag, until you’re ready to reins
%#7*4(8 Close the green lock levers to secure the cleaning roller. 9 Install the fuser roller shipping re
(##-*'%>5>#% (c Close the green pressure-release levers (one at each end of the fuser).When correctly
(##-*'%>(2 Use the label on the side of the old waste toner pack to seal the opening, and then
529#3"75>#% (-'5* Caution: If you have an EXD (duplex) model, the lo
!"#$% &$%
529#3"7(5 Unscrew the thumbscrews that attach the two brackets (one on each side of the printe
529#3"75>#% ( WARNING! Your printer weighs approximately 66 lbs (30 kg) without consumables. Be sur
5>#%(-*.'1 Ensure that the fuser and fuser cleaner roller are in th
5>#%5>#% (1 Ensure that the fuser and fuser cleaner roller are in the printer.2 Place tape on the pri
3 With another person’s help, put the printer into the plastic bag, and place the printer into the bas
&Acc already disabled message 9-4Acc already enabled message 9-4Acc disabled message 9-4Acc enabled message 9-4Acc file x% full message 9-5Ac
' %,*2D0Cannot shrink message 9-5CartridgeSee OPC belt cartridge or Toner cartridgeCassetteChainingLoadi
'(%,*2D0Data indicator 2-8Stays lit 9-24Densitometer 5-9DocumentationOverview of this manual 1-8Standard
') %,*2D0IdleStatus message 9-8Idle message 9-8Image defects 9-34Indicator light 9-23IndicatorsControl p
'*%,*2D0MediaLoading 3-2Path 8-4Media jamsRemoving 8-6Media path 8-4MemoryConfiguration, current 7-15Memo
!"#$%"#
'+ %,*2D0Print quality problems 9-32Blurred background 9-35Distortions 9-34Irregular print 9-36, 9-37Prin
',%,*2D0Spotting 9-38Startup pageWill not print 9-25Status messageAcc already disabled 9-4Acc already ena
'- %,*2D0Toner cartridges, starter 3-17Toner empty message 9-9Toner misinstalled message 9-9Toner smudges
!"#$% &$% 4adupbk.eps
'#()%)The control panel, located on the front of the printer, allows you to direct the p
()%)* &$% !"#Four indicators display printer stat
Introduction ...1-2Abou
()%)+,*$%&These keys access frequently used printer functions
()%)+,* &$% '%&The Menu, Select, Previous, and Next keys are used in printe
-#.*/01 Now that you’ve become acquainted with your printer, refer to Connecting Your QMS Print System m
(*2&)* &''* / / / “Introduction” on page 3-2 “Loading the Media Cassette” on page 3-2 “Using Media
This chapter covers basic printer operation, such as loading paper, transparencies, labels, and e
3#(**(*2&)* In the printer driver (Paper tab, Media Type option), select Plain Paper.»Note: A pri
3#(**1 Take a stack of about 250 sheets (½ ream).»Note: Don’t unwrap the paper abov
3#(**(*2&)* 3 Push the media pressure plate down to lock it in position. 4 Load the paper.A fill limit mark is provid
3#(** Caution: After 200 1-sided pages (or 100 2-sided pages) of a continuous print run of plain pa
4*#'#%(*2&)* »Note: Load the media printing-side up with the top of the media (the letterhead or memo informati
Introduction ...
4*#'#% Caution: For media other than standard plain paper or transparencies, both the driver
4*#'#%(*2&)* 3 Press the Select key when the message window displays the specified print mode.4 Press the Onlin
4*#'#% !"#1 In the printer driver (Paper tab, Media Type optio
4*#'#%(*2&)* 8 Place the envelope stack into the cassette with the printing-side up.»Note: Check your applicat
4*#'#%4 Load the new media.5 Slide the media cassette back into the printer."!%
4*#'#%(*2&)* "1 In the printer driver (Paper tab, Media Type option), select Th
4*#'#%1 In the printer driver (Paper tab, Media type option), select Thick Stock. 2 On the co
4*#'#%(*2&)* "'#1 In the printer driver (Paper t
3 Remove the media cassette from the printer (and remove any media in the cassette). Caution: Do
4*'(*(*2&)* »Note: Black starter toner cartridges at normal 5% coverage will print 5,000 letter/A4-size pages*, whi
Using Toner Cartridges ...3-16Toner Cartridge Life 3-
5)'( Keep toner cartridges in their packaging until you’re ready to
5)'((*2&)* 4 Distribute the toner in the cartridge.Holding the cartridge with both hands, gently rock it from
5)'( Caution: Do not push the toner cartridge in until you hear a click. If you hear a clic
5)#%(6)((*2&)* -*'7+ Caution: The OPC belt is extremely sensitive to bright ligh
5)#%(6)(2 If it’s not already open, open the printer’s front cover.Squeeze the latch near the up
5)#%(6)((*2&)* 5 Remove the protective sheet from the cartridge, and then pull out the two orange tension-release
5)#7*)6))()5))-*'7+7-1 If yo
5)#7*)6))()5))(*2&)* 3 Open the two green oil cleaning roller lock levers by rotating them toward
-#.*/01 Chapter 4, “Advanced Printing Features,” explains how to collate output, print a status page, ca
&''* / / / “Introduction” on page 4-2 “High-Resolution Printing” on page 4-2 “Printing PDF File
Cancelling/Ending Print Jobs ...
This chapter describes changing print resolution, chaining paper cassettes, collating output, pri
8#5*)% 9%7* &'()»Note: If a certain resolution is chosen and the minimum a
8#5*)%You may also need additional memory (SIMMs) for the following: To print complex graphics or comp
%%:77)* 9%7* 0Your magicolor 2+ has the ability to print PDF files directly just as it does for Po
(**(#This file must be in a format that can be interpreted by the printer. This requires Inter-net Explorer 4
()) 9%7* .(7*You can print multiple copies of documents either as comple
()) Select collation in the driver or PPD. On a network, use CrownAdmin to select collation. Using Crown
()) 9%7* / To avoid chunk collation, your printer must have sufficient memory to sto
:)0;<%0*3:9);Select paper with high opacity for duplex printing. Opacity refers
%(*2=* 9%7* )#)<The QMS magicolor 2+ prints on
Cleaning the Paper Exit Rollers 6-9Cleaning the OPC Belt Cartridge 6-10Cleaning the Laser Lens 6-14Cleaning the Duplexer 6-14Cleaning the E
->"#*%*/This one-page document provides Printer identification (the printer’s name, s
())?@%A&* 9%7* =>$The Cancel key has three functions: It cancels the olde
Use this procedure when you are sure the job has finished being sent from the host and the
&''* / / / “Introduction” on page 5-2 “QMS QCOLOR Technology” on page 5-2 “Printer Drivers” on page 5-10 “
Your QMS magicolor 2+ Print System features advanced color laser technology that produces inexpen
(35'#),()% QMS QCOLOR is comprised primarily of these built-in and software-supported color control features: QMS QC
!" The following is a summary of QMS QCOLOR automatic color correction features: Ease of use acr
(35'#),()% Trinitron G1.8 D50 (listed on the configuration menu as Trin G1.8 D50 or Sony Trinitron)—a widely availa
!" at the printer level (so it doesn’t tie up your host). However, no on-screen preview of output
(35'#),()% A few well-known color management systems include Kodak CMS, Pantone* POCE®, Apple ColorSync, Microsoft IC
Introduction ...
!" ® %Another method of color matching supported by the QMS magicol
(35'#),()% 2+ can purchase this optional host-based software, Southwest Software’s Color-Encore for magicolor printer
#0Printer drivers offer a convenient, graphical interface for selecting document output att
%:9*()% 5 On the Job tab (Windows 95) (example below) or Paper tab (Windows 98) you will be presented with 11 choices for Qu
#6 Depending on your printing needs, you must select Automatic Color Control or one of the other selection
%:9*()% Color as Grayscale—prints all colors as a grayscale Color as All Black—prints all colored objects as blackIf you
#»Note: The default setting for RGB Source is set to sRGB."The choices for Simulation are SW
%:9*()% 2 Open or create the file you want to print.3 From the File menu, choose Print Setup or Print. You can also right mo
#1..."If ICC Color Matching is enabled you can set an ICC RGB Source and the ICC Simu-la
%:9*()% (.!..".((('2Depending on what drive
Control Panel Problems ...9-24Data Indicator Stays Lit
#8 Choose OK.You should see a list of available QMS printers.9 Select the QMS printer that you are install
%:9*()% 2 Prepare your document for color printing and access the Print dialog box by selecting Print.. from the File menu.
#To invoke the printer resident color matching you will need to perform the following steps:1 Make sure yo
%:9*()% 3!!"4."The third and final color matching option for the magicolor 2+ is obtai
$ !#% You have three CRD choices: Photographic, Business, and Colorimetric. Depending on your outp
:")(*2%B)*()% »Note: If you do not rename your files correctly, the magicolor 2+ PPDs can not select the custom p
#% !&# Select Remote Path... and go to PostScript. Click Select.To view the current profiles on
&''* / / / “Introduction” on page 6-2 “Handling the Printer” on page 6-2 “Cleaning the Printer” on page 6-3
This chapter describes how to handle and clean the printer. Blurred or splotchy prints and paper
()#%%( Lift the printer from the bottom only, using the carrying grips under each side cor-ner. Make sure two people ar
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